Managed IT - Network Management

VirtuWorks takes pride in our comprehensive offering of Managed IT Services and uses reasonable efforts to service and maintain all Customer Systems in accordance with the following:

Network Management

  • On-site intervention when needed
  • Remote Firewall Management:
    • Firewall Rules Management
    • Firewall Configuration Changes
    • 24x7 Monitoring of Firewall Availability
    • 24x7 Response - Remote Support of Firewall Outages
    • Software & Firmware Updates
    • 24x7 Management / Monitoring / Remediation of all VPNs
  • Router/Modem
    • Router/Modem/WAP Configuration Changes
    • Printer Software & Firmware Updates
    • 24x7 Monitoring of Router Availability
    • 24x7 Response - Remote Support of Router Outages
  • Switch Management:
    • Switch Configuration Changes
    • Software & Firmware Updates
    • 24x7 Monitoring of Switch Availability
    • 24x7 Remote Support of Switch Outages
  • Printer Management
    • Printer Configuration Changes
    • Printer Software & Firmware Updates
    • 24x7 Printer Monitoring of Availability
    • 24x7 Response - Remote Support of Printer Outages
  • Wireless Network Management
    • Wireless Network Configuration Changes
    • Wireless Network Software & Firmware Updates
    • 24x7 Wireless Network Monitoring of Availability
    • 24x7 Response - Remote Support of Wireless Network Outages

Managed Services whitepaper

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