Your company’s IT is supposed to be a set of tools you use to be more efficient, productive, and profitable. But let’s face it. For most businesses, it’s just another headache to deal with. An erratic variable that works flawlessly one week, and wipes out your profits the next. So, how can you escape this cycle? Simple…
VirtuWorks Managed IT Services is a suite of Managed Services, charged on a flat-fee-monthly basis, that are designed to make IT transparent in your day-to-day operations. Review the tabs below for more information:
What does our service include?
- Monitoring and Management of Desktops, Servers and Network Devices
- Monitoring of Internet Connectivity
- Configuration, Monitoring and Management of Backups
- 24/7/365 Phone and Email Support – U.S. Based Technicians
- Onsite Support
- Online Support Portal
- Third-Party Software Installations
- IT Hardware Installations
- Network Health Reports
- User Account Management
- Dedicated Account Rep
- IT Project Consulting
- Installation of Software Patches and Updates
- Installation of Device Firmware Upgrades
- Installation, Updating, and Monitoring of Anti-virus and Anti-spyware/Malware Applications
How does it work?
Most of what VirtuWorks does to effectively manage your IT infrastructure happens behind the scenes. We proactively monitor and maintain your entire network to ensure optimal performance, and catch issues before they become a problem. This entails things like applying security patches, upgrading software and firmware, updating virus definitions, freeing up hard drive space, and more. Our dedication to proactive management is the reason we are able to charge a flat-fee for support, and reduce downtime and other emergencies by over 60%.
For unforeseen issues and general support requests, we have a staff of highly qualified, U.S. based technicians, that are available 24/7/365 to assist you. To request support, simply send an email to our service request department, submit a service request online, or call our toll-free support line. A technician will be assigned to your case, and we will begin the support process.
Onsite Support and Installations
For customers in South Florida, onsite support and non-project hardware installations are included as part of our Business IT Support service, at no additional charge. Give us a call to find out if your location(s) qualify for this feature.
Take IT to the next level…
Our Remote Office and Cloud Services relieve you of even more of the annoyances associated with owning and maintaining IT hardware.