Managed IT – Security & Monitoring Services
VirtuWorks takes pride in our comprehensive offering of Managed IT Services and uses reasonable efforts to service and maintain all Customer Systems in accordance with the following:
Security & Monitoring Services
- End-Point Security Management (Security for all your user devices)
- 24/7 Server Monitoring:
- Critical Processes, Services, Events, Warnings and Errors
- Performance – Memory and CPU
- Disk Utilization
- Network Device Outages
- Firewall Security Management
- Firewall Log Recording to our datacenter
- Firewall Rules Management
- Firewall Configuration Changes
- 24×7 Monitoring of Firewall Availability
- 24×7 Response – Remote Support of Firewall Outages
- Software & Firmware Updates
- 24×7 Management / Monitoring / Remediation of all VPNs
- Perimeter Control and Security Management Off or On-Premise (Intrusion Protection, Intrusion Detection)
- User Management
- Monitoring and Remediation of triggered security alerts
- Continuous External Penetration Scans performed weekly / Remediation
- Continuous Internal Penetration Scans performed weekly /Remediation (when Nessus is made available to us by the customer)
- Security Information and Event Management (SIEM)
- Cloud Security Management:
- User Access Monitoring / Auditing / Archiving
- 24×7 Snort Monitoring and Packet Archiving (15 days of forensic packet data is stored)
- Emerging Threats Blacklist (blocks known Criminal Organizations and Ransomware hosts)
- Outbound HTTP/HTTPS Proxy on all outbound traffic
- Log Management and Archiving
- Log Monitoring and Alerting / Action on Threats
- Continuous Penetration Scans performed weekly and Remediated
- Use of enterprise quality toolsets and process to monitor and manage networking, server, and storage
- Enterprise-Class Monitoring and support of IT infrastructure including; security elements, networks, servers, backup, disaster recovery, wireless access points, applications, databases, and more
- Enterprise-Class Continuous Monitoring tools for database, operating system, and hardware issues
- Customer Visibility of Real-time Portal Monitoring of their full infrastructure stack (Networks, hosts, guests, applications, processes and resource components)
- Monitoring reports including availability and uptime
- Domain registrar and DNS administration
- Virus, malware and spam protection
- Web filtering
- Capacity analysis and forecasting
- 1m Cyber Protection Insurance
- On-site intervention when needed