Managed IT – Additional Client Services

VirtuWorks takes pride in our comprehensive offering of Managed IT Services and uses reasonable efforts to service and maintain all Customer Systems in accordance with the following:

Additional Client Services

  • Delivery & Customization of Service Level Agreements (SLA)
  • Provisioning of Hosted Services and Authority
  • Emergency Authorized User Request
  • Quarterly Client Reporting, Service Review and Roadmap
  • Discovery/Research of New Solutions
  • Purchasing Logistics
  • Configuration Changes, Performance Enhancements, and Upgrades
  • Documentation Review and Update
  • Customer Satisfaction Review
  • Quarterly Business Reviews
  • Backup Design and Implementation Planning
  • Third-Party Vendor Management
  • Asset Management / Reporting
  • Disaster Recovery Consultation / Design / Implementation / Testing

Managed Services whitepaper