Managed IT – Additional Client Services
VirtuWorks takes pride in our comprehensive offering of Managed IT Services and uses reasonable efforts to service and maintain all Customer Systems in accordance with the following:
Additional Client Services
- Delivery & Customization of Service Level Agreements (SLA)
- Provisioning of Hosted Services and Authority
- Emergency Authorized User Request
- Quarterly Client Reporting, Service Review and Roadmap
- Discovery/Research of New Solutions
- Purchasing Logistics
- Configuration Changes, Performance Enhancements, and Upgrades
- Documentation Review and Update
- Customer Satisfaction Review
- Quarterly Business Reviews
- Backup Design and Implementation Planning
- Third-Party Vendor Management
- Asset Management / Reporting
- Disaster Recovery Consultation / Design / Implementation / Testing