Gather Necessary Information
Knowing who to call and what to do, to get your business running again after a storm, can make the difference between Prepared and Panicked. For this reason, it’s important to gather contact information and technical instructions in advance of an emergency. The list below will help remind you of what you should know:
VirtuWorks Contact Information
Main Phone: 305-265-0447 or 888-484-7881
(Press 4 for our emergency call-back system, if calling during non-business hours)
To make a service request: firstname.lastname@example.org or email@example.com (During non-business hours)
Please do not contact VirtuWorks Technicians directly, as your request may be mishandled or overlooked. Placing your request through our main phone number or service email addresses (above), will ensure that it is given the proper attention and priority in the queue.
Having handy the IP addresses, Domain Names, Ports and other information necessary to access your network remotely will allow you to conduct business from anywhere, in the event that you are unable to travel to your office after a storm. If you do not have, or are unaware of how to find this information, contact your VirtuWorks representative for help.
Many people keep a list of passwords in a file on their PC or on a “Post-It” note underneath their keyboard. While these are bad ideas to begin with, the situation is compounded when the PC, “Post-it” note are lost due to storm damage. Write your passwords down or store them on a thumb drive and keep them in a safe place.
Forward Your Phones
After a storm, utility companies are flooded with emergency calls, and may not be available to make changes to your service. It is best to anticipate an interruption of your office phone service by having your main phone numbers forwarded to an answering service, remote office, or the cell phone of a designated member of your staff, a few hours before a storm is set to make landfall.
VirtuWorks VOIP and Hosted PBX customers are able to forward their phones to one or multiple numbers of their choice, using the Hosted PBX customer portal. This will ensure that, even if your office loses power and internet service, you can still receive your inbound business calls. Contact VirtuWorks for instructions on accessing the portal.