VirtuWorks Managed IT Services is a suite of Managed Services, charged on a flat-fee-monthly basis, that are designed to make IT transparent in your day-to-day operations. Review the tabs below for more information:

  • Compliance Management
  • Data and IP Loss Prevention Management
  • Desktop/Laptop/Tablet Configuration and Management
  • Directory Integration Configuration and Management
  • Mobile Device Configuration and Management
  • Monitoring
  • Single Sign On Configuration and Management
  • Third-party Software Support Integrated into Customer Office 365 Tenants and/or Accounts
  • Configure and Support Third Party Apps Available in the Azure AD Marketplace
  • Configure and Support Customer Internal Apps in the Azure AD Marketplace
  • Configure and Support Partner Provided Apps in the Azure AD Marketplace
  • Archiving Management
  • Custom Mail Routing and Transport Configuration
  • Email Migrations
  • Mail Profile Configuration Across Devices
  • Room, Resource Configuration and Management
  • Printer, Scanner, Fax Machine Configuration and Management
  • Hybrid Deployment and Management
  • Network Devices
  • Servers
  • Devices
  • Printers, Scanners, Fax Machines
  • ISP Services
  • Network Assessments
  • Public and Private DNS Management
  • Replace home directories and locally stored data with migration services to OneDrive
  • Partner hosted multi-tenant hardware scenarios
  • Partner hosted dedicated hardware scenarios
  • Partner managed, Azure hosted scenarios
  • SharePoint Migrations
  • SharePoint Design, Support and Maintenance
  • File Server Replacement
  • Hybrid Deployment and Management
  • OCS/Lync/Skype for Business Migrations
  • Conference Room Design and Support
  • Hardware Sales
  • Hybrid Deployment and Management
  • Incident Management
  • Delivery of all defined Service Level Agreements
  • Emergency Authorized User Request
  • Quarterly Client Reporting, Service Review and Roadmap
  • Discovery/Research of New Solutions
  • Purchasing Logistics
  • Configuration Changes, Performance Enhancements, and Upgrades
  • Documentation Review and Update
  • Customer Satisfaction Review
  • Antivirus, Patch Status
  • Resources usage and service level summary statistics
  • Quarterly Business Reviews
  • Backup Design and Implementation Planning
  • Third-Party Vendor Management
  • Project Management
  • Network Security Management
  • Asset Management / Reporting
  • Disaster Recovery Consultation / Design / Implementation / Testing
  • On-site intervention when needed
  • Remote Deployment, Setup and Management of:
    • Power Settings
    • Mapped drives & Printers
    • Optical & USB Drivers Access Control
    • Single Desktop Profile Migration Assistance
    • Remote Authorized User Profile Migration Assistance for Windows
    • Desktop profile copy and migration to new PC
    • Support & Troubleshooting
    • Move/Add/Changes IMAC Hardware & Software
    • Disk Defragmentation, Disk Check and Cleanup
  • Antimalware and Virus Management & Patch Management:
    • Licensing for all Workstation Endpoints
    • Software Installation, Configuration and Continuous Compliance
    • Latest Antimalware & Antivirus Definitions and Policy Management
    • Virus or Threat Correction
    • Review, testing and release of all approved New Microsoft Security Patches
  • On-site intervention when needed
  • Remote Server Management:
    • Configuration Changes
    • Disk Capacity Management
    • Clustering and Replication Management
    • Monthly Disk Defragmentation, Disk Check and Cleanup
    • Review and testing of all New Microsoft Security Patches
    • Monthly Release of Approved Microsoft Security Patches
    • Microsoft Active Directory and Microsoft Exchange
    • >Support & Troubleshooting
  • 24/7 Server Monitoring:
    • Critical Processes, Services, Events, Warnings and Errors
    • Performance – Memory and CPU
    • Disk Utilization
    • Network Device Outages
  • Customer and Licensed software application Monitoring & Support
  • Antimalware and Virus Management
  • Licensing for all Servers
  • Software Installation, Configuration and Continuous Compliance
  • Latest Antimalware and Antivirus Definitions and Policy Management
  • Virus or Threat Correction
  • On-site intervention when needed
  • Firewall Management:
    • Firewall Rules Management
    • Firewall Configuration Changes
    • 24x7 Monitoring of Firewall Availability
    • 24x7 Response - Remote Support of Firewall Outages
    • Software & Firmware Updates
    • 24x7 Management / Monitoring / Remediation of all VPNs
  • Backup Management:
    • 14 days Backup Image Retention (for servers in our Cloud)
    • Backup Restoration Support
    • Backup Selection and Retention Management and Support
    • Backup Monitoring and Reporting
    • Backup Error and Failure Support
    • Client Alerting for Critical Backup Events
    • Quarterly Backup Restoration and Recovery Testing
  • Router/Modem
    • Router/Modem/WAP Configuration Changes
    • Printer Software & Firmware Updates
    • 24x7 Monitoring of Router Availability
    • 24x7 Response - Remote Support of Router Outages
  • Switch Management:
    • Switch Configuration Changes
    • Software & Firmware Updates
    • 24x7 Monitoring of Switch Availability
    • 24x7 Remote Support of Switch Outages
  • Printer Management
    • Printer Configuration Changes
    • Printer Software & Firmware Updates
    • 24x7 Printer Monitoring of Availability
    • 24x7 Response - Remote Support of Printer Outages
  • Wireless Network Management
    • Wireless Network Configuration Changes
    • Wireless Network Software & Firmware Updates
    • 24x7 Wireless Network Monitoring of Availability
    • 24x7 Response - Remote Support of Wireless Network Outages
  • On-site intervention when needed
  • Project Management:
    • Project Management of any technology related tasks which are complex in nature
    • Planning Meetings / Consultation / Plan Design
    • Dedicated Project Manager
    • Project Tracking and Reporting
  • On-site intervention when needed
  • 1m Cyber Protection Insurance (being upgraded to 2m 3rd Qtr)
  • Security Management when in Virtuworks Cloud:
    • User Access Monitoring / Auditing / Archiving
    • 24x7 Snort Monitoring and Packet Archiving (15 days of forensic packet data is stored)
    • Emerging Threats Blacklist (blocks known Criminal Organizations and Ransomware hosts)
    • Outbound HTTP/HTTPS Proxy on all outbound traffic
    • Log Management and Archiving
    • Log Monitoring and Alerting / Action on Threats
    • Continuous Penetration Scans performed weekly and Remediated
  • Security Management on premise
    • User Management
    • Firewall Log Recording to our datacenter
    • Monitoring and Remediation of triggered security alerts
    • Continuous External Penetration Scans performed weekly / Remediation
    • Continuous Internal Penetration Scans performed weekly /Remediation (when Nessus is made available to us by the customer)

Your company’s IT is supposed to be a set of tools you use to be more efficient, productive, and profitable. But let’s face it. For most businesses, it’s just another headache to deal with. An erratic variable that works flawlessly one week, and wipes out your profits the next. So, how can you escape this cycle? Simple…

Call us to get started!

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